-
Microsoft CRM helps businesses build profitable customer
relationships.
-
Integrated Sales and Customer Service modules enable
employees to share information to improve sales success and
deliver consistent, efficient customer service.
-
Sales and customer service features include leads and
opportunity management, a complete view of customer history,
automated incident management, and a searchable
knowledgebase.
-
Microsoft CRM also includes reporting tools for accurate
forecasting and measurement of business activity and
employee performance.
-
CRM is easy to deploy, customize, and use, accessible from
Microsoft Outlook® and the Web, integrates with other
business applications, and scales as your business grows.
-
CRM features web interface, Outlook integration, and manages
leads, customer history, automated
incident management, and a searchable knowledgebase.
CRM also includes reporting tools for accurate forecasting
and measurement of business activity and employee
performance.
-
SynEcology offers efficient customizations that maximize
your productivity and minimize maintenance and upgrade
costs. We configure user interfaces and workflow processes,
and customize CRM to fit your business.
 Options
Available:
- Custom configurations with
end-to-end support offerings.
- Implemented as Sales
Automation System
or Help Desk System
- Complete package of server hardware with Microsoft
CRM preconfigured.
 |
|
Be more effective in
closing as you track and convert leads to sales.
|
With Microsoft Customer
Relationship Management, small and medium-sized businesses
can make well-informed decisions, improve sales
effectiveness, and provide superior customer service,
resulting in more profitable customer relationships.
Easy to maintain and use,
Microsoft CRM is accessible from Microsoft Outlook and the
Web, integrates with other business management systems,
and scales as your business grows.
Make informed, agile decisions
Comprehensive reporting tools let you forecast sales,
measure business activity and performance, track service
success, and identify trends and problems.
Increase sales success
Shorten the sales cycle and improve customer acquisition
and retention with workflow rules and opportunity and
order management.
 |
|
Deliver more
consistent service: Route support incidents for
faster problem resolution.
|
Ensure efficient, consistent customer service
A shared knowledgebase and automated routing and queuing
make it easy to serve customers efficiently. The Customer
Portal ensures 24-hour self service.
Work from Outlook or the Web
Access full sales functionality online or offline through
Microsoft Outlook, or work online from any location using
a Web browser.
Use easily
Familiar, intuitive UI and work tools make it easy for
your sales team to get started fast, with little training.
 |
|
Sales and Customer Service modules work closely with
Microsoft Outlook
|
Customize and scale easily
Configure forms and interfaces, customize to fit your
business, and scale the installation as your business
grows.
Integrate powerfully
Integrate with Microsoft Office, Microsoft Business
Solutions - Great Plains, and other business and
customer-facing systems.
Six Phases of CRM Implementation
|
Pre Sales Assessment:
|
We
gather information about your company and project
requirements. This phase concludes with a
presentation of our solution and your
commitment. |
|
Envisioning:
|
The Pre-Sales phase is used as a baseline
for a more detailed definition of the
project scope. Identify the implementation
project team and deliver the planning agenda
for the next phase.
|
|
Planning:
|
We begin an analysis of your business
process. We use the analysis to complete the
user interface design guide. Plan for
testing, training, and support. The elements
of this phase result in an implementation
scope-of work document.
|
|
Development:
|
All of the data collected in the design
guide is used to customize CRM for your
needs. This phase includes data migration
and integration with Microsoft® BackOffice®
Server and third-party applications.
|
|
Deployment:
|
This phase begins with deployment to the
production environment. We provide user
training, transition the support team, and
complete the project with a post-mortem and
project quality review.
|
|
Post-Deployment:
|
At 30, 60, and 90 days after your
deployment, SynEcology will review your
goals and offer advice to ensure that the
deployment continues to be successful.
|
|
|
|
|
